Customer Service Training

Customer Service Course   provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

Customer Service Training Course

Customer Service Course   provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

The  Customer Service course module provides guidelines for emerging technologies such as Internet Chat.

Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Who Should Attend

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.

Prerequisites

This course is designed for the student who has little or no experience.

 Certification Preparation

This module prepares candidates to sit the Certified Business Professional exam – C20-507

Follow-up Courses

  • Leadership
  • Sales
  • Business Etiquette and Professionalism
  • Business Communication

Course Outline:

Module 1: Introduction to Customer Service

Module 2: Customer Service:

Module 3: Customer Analysis

Module 4: Calming Upset

Module 5: Telephone Customer Service

Module 6: Internet Customer Skills

Module 7: Time Management Strategies

Module 8: Stress Management Strategies

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Training Type:CoorporatePrivate

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